Community & Customer
Marketing Specialist

StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations, and we are here to empower them to make time for what they love.

About the Role

The Community and Customer Marketing will be responsible for driving the company’s customer and prospective customer engagement by creating relevant content and building online/offline communities that would attract, engage and convert users. You will own all aspects of customer content and community channels. This is a great opportunity for candidates who want to work in a fast-paced, collaborative environment, make a big impact and win as a team to scale a growing business. You must be passionate about building vibrant communities in Southeast Asia. This position directly reports to the CRO/CMO.

You Are

  • A never-say-die hustler who thrives on problem-solving, A Strategist!
  • A champion for the users with the sensitivity and ability to come up with creative and relevant content for our target audience.
  • Looking for challenges and responsibilities
  • Out-going and not afraid to be in front of the camera/crowd
  • Min 3 Years Experience in a Content Marketing/ Community Role

We Would Love It If You Also Have

  • Love writing, talking to customers and writing effective customer stories
  • Experience SAAS/B2B 
  • Ability to design 
  • Worked on HubSpot CRM and WordPress

You Will Find Yourself

  • Working with the CRO/CMO to strategise and implement customer marketing and community strategies consistent with the company vision, 
  • Build StaffAny’s community group and organise online/offline events to deepen customer relationships and encourage word of mouth.
  • Manage, grow and retain StaffAny’s engaged customer list 
  • Building, writing and managing a rich content/editorial calendar that drives retention with existing clients and action from prospective clients (including customer testimonials, case studies, blog posts, webinars, infographics, etc.).
  • Coming up with email copy and managing the customer email database
  • Crafting up effective campaigns and directing and producing attractive videos about our customers.
  • Collecting and analysing feedback from customers, stakeholders and other teams to shape marketing strategies;
  • Distribution of customer and community content to the various community channels. 
  • Work with other external communities and stakeholders to build our community.
  • Producing & reviewing marketing/growth standard operating procedure documents (SOP);
  • Establishing closed-loop analytics with Account Managers/ Product Success Managers to understand how our marketing activity encourages customers to refer more qualified leads and continually refine our process.
  • Relevant organic social media management 
  • Reporting and Analysis to learn, find gaps, and replicate success.

The Offer

  • The opportunity to be part of the team that paints the StaffAny’s story.
  • Be part of a fast-paced growth environment where you learn
  • Work together with a passionate and driven bunch of do-ers in a young and vibrant environment.
  • Have fun and grow together with the team.